> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spurdoverse.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews, reports and disputes

> How buyers review your script, how you reply, what happens on a report, and how disputes and refunds work.

Once the script sells, buyers talk back: reviews on the item page, reports to moderators, and
disputes when something doesn't work. The **Author dashboard** collects what needs you under
**Needs attention**.

***

## Reviews

* Anyone with access can review the item 24 hours after getting it. Expired term access counts;
  access closed by a refund doesn't.
* A rating from 1 to 5 and 20–2000 characters of text. One review per buyer, which they can edit.
  The version and branch are filled in for them.
* Reviews from [grants](/market/pricing.md#grants) are marked **Granted**. They're visible but don't
  count toward the rating, so handing out access can't raise it.
* Other users mark reviews **Helpful** and can report them: abuse, spam or ads, not about the
  item, extortion ("5 stars if you refund me"). Moderators hide the ones that break the rules.

### Replying

You can post one reply under each review, shown as **Author's reply**. Edit it any time; an empty
reply removes it. The share of reviews you answered is on your author profile, so reply to the bad
ones too: calmly, with the fix or the version that has it.

***

## Reports

Anyone can report an item: **Someone else's or stolen content**, **Malicious code**, **Doesn't
match the description** or **Other**. A moderator looks at it and either dismisses it, takes the
item down, or writes to you.

When moderation writes to you, it's a support ticket named after the item, and the dashboard
shows **Moderation wrote about «…»** with **Reply**. Answer there.

A taken-down item is **Banned**: it's off the catalog and editing is closed.

***

## Disputes

A dispute is how a buyer gets money back for a script that doesn't work or isn't as described.

* **Paid purchases only**, within **7 days** of the purchase or renewal. Grants and free items
  can't be disputed.
* **Reasons:** doesn't work, not as described, removed by the author.
* **While it's open,** the buyer keeps access, and your money for that sale stays on hold.
* **You have 48 hours** to reply. Open it from **Needs attention**. Ask for a log, fix the bug,
  point to the version with the fix. Your reply goes to the moderator and the buyer.
* **Then a moderator decides:** a full refund, a partial refund, or no refund.

### Refunds

| Decision | The buyer | You |
| :- | :- | :- |
| Full refund | Money back to their site balance, access closes | The sale comes out of your income |
| Partial refund | Part of the money back, access stays | Your share of that part comes out |
| Denied | Nothing changes | Nothing changes |

The refund comes out of that sale's hold first, then out of your available income. The buyer's
review stays either way.

> [!TIP]
>
> Most disputes are "doesn't work after the game update". A beta branch, a changelog that says what
> was tested, and a quick reply in the dispute solve them before a moderator has to.


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